Computer Operations Manager at City of Newport News
January 2005 - January 2007
* Manage 17 engineers and technicians, including mainframe operators, project managers, network engineers, PC technicians, telephone technicians, and server personnel
* Develop city-wide initiatives for network management, server deployment, anti-virus and security protection, and telephone system upgrades
* Manage small budget ($500,000) in support of computer operations
* Resolve personnel issues
* Create policies governing network usage and security implementations
* Coordinate hardware and software purchases for other departments
* Manage operation projects at higher level
* Responsible for computer hardware maintenance contracts, software licensing, and UPS maintenance
Applications Development Manager at City of Newport News
January 2003 - January 2005
* Supervise team of Senior Programmer/Analysts
* Provide Project Management services to City departments
* Coordinate Information Technology resources
* Perform database and application analysis for programming staff
* Designed and coordinated data warehousing and external reporting of project management tool set
Database Analyst at City of Newport News
January 1996 - January 2003
* Administer CASE tool including the data dictionary, security system, and DB2 RDBMS.
* Support programming staff in use of CASE/RAD tools and DB2 DBMS.
* Design DB2 database tables for CICS and batch access.
Program applications for UNIX and NT-based Geographic Information System (GIS).
* Support engineering staff in the use of the GIS.
* Saved programmers hours of work defining DBMS objects by writing a PC-based system to allocate DASD, generate DDL, enforce standards, and transfer DDL between the PC and mainframe.
* Buffered programmers from having to learn complex application management by writing PC-based programs to generate JCL needed to migrate applications from development and test regions to production.
* Shaved over 12 man-hours off of weekly processing by automating difficult operation to gather, process, and package GIS data for shipment to vendors.
* Authored dozens of how-to procedures on CASE tool management, security administration, and referential integrity, saving programmers weeks of research.
* Eliminated manual distribution of in-house documentation by using the Intranet to centralize access to documents.
Adjunct Faculty; Computer Instructor at Thomas Nelson Community College
January 1987 - December 2001
Thomas Nelson services over 5,000 students in a variety of curricula spanning many of areas of instruction.
Instructor (part-time: 1987-2001)
* Teach computer-programming courses including C/C++, Visual BASIC, and Pascal.
* Develop new programming and Geographic Information Systems courses.
* Teach office automation courses such as Windows, Internet, MS-Office, and HTML.
Systems Analyst at City of Newport News
January 1994 - January 1996
* Programmed Geographic Information Systems (GIS).
* Provided UNIX technical support.
* Wrote custom 'C' programs for data conversion and system monitoring.
* Slashed time spent updating GIS database by automating file transfers, database loading, and data generation between UNIX and mainframe systems.
* Co-managed project to bring Internet access to a regional base of local governments, including RFP creation, proposal evaluation, and vendor selection.
Systems Programmer at City of Newport News
December 1989 - January 1994
* Installed, configured, and administrated system software like MVS, DB2, UNIX, and Netware.
* Tuned system performance using real-time monitors.
* Provided technical support for SAS, C and xBASE programming, LAN setup, mainframe connectivity, Windows and DOS.
* Administered mainframe-based DB2, IBM's enterprise RDBMS.
* Developed PC-to-host interfaces using HLLAPI with C, Clipper, and Visual BASIC.
* Automated DASD capacity planning by programmatically tracking growth of files.
* Installed LANs, bridges, remote communications, and 3270 gateways.
* Authored various utilities for dataset-sizing, file transfer, generation of JCL, and conversion of COBOL copybooks to DB2 table definitions.
Programmer Analyst at Cybernetics, Inc
January 1987 - December 1989
Originally, Cybernetics was a software development house specializing in custom, multi-user accounting systems for small businesses ranging from mortgage companies to retail businesses. Currently, Cybernetics designs, manufactures, and markets mass storage backup devices.
Programmer/Analyst (1987-1990)
* Developed new application software for financial and retail businesses.
* Generated revenue for programming and technical support services.
* Assured the quality of junior programmers' work.
* Produced technical documentation for custom accounting applications.
* Doubled accuracy of billable time by developing a project tracking system.
* Quadrupled productivity of client's staff by developing a 40,000 line, multi-user debt collection and Accounts Receivable system.
* Awarded monetary bonuses for exemplary completion of contracts.
Records Analyst at Newport News Shipbuilding
January 1984 - January 1987
Newport News Shipbuilding is a NAVY contractor specializing in the construction of submarines and aircraft carriers. The Records Management department maintains all company records and engineering documents.
Records Analyst (1984-1987)
* Developed computer applications for the Technical Library and Records Management departments.
* Supervised Records Management clerks in the microfilming of documents.
* Slashed cost-per-copy of Xerox copiers by 30% by developing a system to optimize the placement of copiers throughout the company.
* Eliminated redundant process and instilled quality assurance procedures while performing a cost-benefit analysis of microfilming operation. Resulting system projected future workloads within 10% of actual figures.
* Eliminated over 60 man-hours per month by automating DBMS integrity assurance.
Assistant Director Information Technology at City of Newport News
January 2007
The City of Newport News is home to nearly 200,000 citizens and has 40 elementary, middle, and high schools. The Department of Information Technology is one of 30 departments and serves over 3,000 users. The five divisions of Information Technology include:
Technical Services: employs 10 systems administrators, DBAs, and other technical support personnel to maintain and support enterprise-grade servers, network storage, and backup systems as well as an IBM mainframe system.
Project Management: employs 20 project managers, programmers, and analysts to maintain and support dozens of systems covering every aspect of City business
Operations: employs 18 engineers responsible for data backups, computer security, PC help desk, networks, and telephone systems
Radio Shop: employs eight technicians in charge of public safety radio communications
e-Gov: employs seven programmers and analysts involved in bringing services to citizens via the web
Assistant Director of IT (2007-Present)
* Responsible for shaping IT Strategic Plan
* Develop enterprise-wide strategies that result in virtualization of teams of IT staff across departments
* Participate on steering committee of city-wide high performance organization initiative
* Manage resources for IT-wide projects including end-user department support, business analyst initiatives, and multi-departmental projects
* Continue to perform Computer Operations Manager's duties
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